Global Blue Deutschland GmbH

Sadao Mori

2026-05-17

Google

フランクフルト空港からの出国時の還付手続きが難しいので記載します。私の場合はRIMOWAのスーツケースをケルンで購入してICEで空港まで移動しました。ポイントは、
・最初の航空会社のチェックインカウンターで対面チェックインをする。
・その際に「還付手続きをしたい」と伝えるとタグを付けた後に荷物を返してくれます。
・その返された荷物を持って税関へ。税関へ検査場はGlobal Blueのすぐ横にあります。
・税関では免税書類記載のシリアル番号とスーツケース本体のシリアル番号を突合確認してました。
・服やその他の還付希望品も全て現物を確認することになります。つまり、先程のチェックインカウンターで別の預け入れ荷物として渡してしまったり、現物が無くて書類だけではスタンプを押してもらえません。スタンプが押されないと還付手続きは行われません。
・スランプをもらった後は、すぐ横にスーツケースを預けるベルトコンベアと係の方がいて、そこで預けます。勿論手荷物の場合はそのまま持ち込みです。
・手元にあるスタンプが押された還付書類をGlobal Blueのポストに入れて完了です。
・還付までには１-3ヶ月かかる場合もあるようです。
・スーツケースは手持ちは難しくて中に荷物を入れてガラガラと使用しての手続きでしたが、税関のチェック時は使用未使用は問われませんでした。

この口コミには態度が悪いとか愚痴の記載が多いのですが、多分知りたいのは上記の手続きと流れだと思いますのでメモしておきます。

尚、この内容は2026/05/10現在のもので、変わる可能性があります。

Daniela Panchal

2026-05-07

Google

On the 7th May at 1300 I have not provided a perfume and the woman refused to stamp my receipt. The young man working there told me that I should have had the stamp before the check in when I left Bucharest Airport. I tried explaining to him that in Bucharest Airport the tax refund office is AFTER the check in. He started screaming in a demanding tone NO. THAT IS A LIE. THE OFFICE CANNOT BE AFTER THE CHECK IN! I asked him to lower his voice and speak with me politely and I asked him if he was there himself. He replied no. Well I said, I have just been there and this is how it is. He started screaming at me and demanded I stop talking nonsense. I got upset and embarrassed of him screaming at me in front of all the customers. I asked for his name. He refused to give it to me and the woman pointed her finger to the door and asked me to Get Out! I have been humiliated by these 2 people of no fault of mine. I have left my email address here. I want the company to contact me and reassure me that both of them went to training on customer service and how to respect the customers. Looking forward to your contact.

World traveler

2026-03-01

Google

Absolutely worst. We had our purchased items already in checked luggage, and they wouldn’t refund us because of it. Not only that, they threatened a $300 fine on top of that because we didn’t show the purchased bag. Never had any issues with this in any other European country. Typical German bureaucracy, unbelievable.

ac h

2026-02-17

Google

0725am not open yet
what are you doing？

jas i

2026-02-09

Google

De miedo miré todos los videos que podía encontrar al respecto y me ocurrió lo siguiente:
1 Llegué a la validación de objetos al lugar equivocado pero el oficial me indicó donde llegar (llegué al que revisa equipaje facturado y yo no llevaba)
2 En la oficina correcta mostré el producto, la boleta y el objeto comprado y de ahí me enviaron al lugar de reembolso
3 En el lugar de reembolso me dijeron estar sin sistema, pero me ofrecieron dejar los documentos en un buzón indicando los datos de mi tarjeta para un reembolso remoto.

Pensé que había perdido el tiempo, pero medio med mas tarde recibí el reembolso. Al menos el sistema funcionó.

Jeff Kan

2026-01-17

Google

垃圾到家了

Idris Landolsi

2026-01-02

Google

Terrible

X Y

2026-01-02

Google

Always closed, even during working hours
Look at the photo, 4h break during lunch!

Damla SAHIN

2025-12-15

Google

The staff member processed a refund first, then said they had done something wrong, and later said the computer was not working. They helped other customers while we waited aside. Because we were about to miss our flight, we gave up on getting the refund. However, since they kept our passports, we had to argue to get them back. They should assign experienced staff; at the Planet office my process took only two minutes.

Julie Roberge

2025-11-13

Google

This thing is a scam. Don't waste your time or money. They just want to sell you more luxury items. Money back for the Rich...typical.

Noubair Hiba

2025-11-12

Google

I am outraged by the way passengers are treated during the tax refund process at Frankfurt Airport. What happened to me is beyond unacceptable.

I was ordered to show products larger than 100 ml items that are strictly prohibited in hand luggage. I explained, calmly and repeatedly, that these were packed in my checked 23 kg suitcase, exactly as airline rules require.

My invoice included several other items that I had with me; I even opened and showed them in front of staff. Yet they kept insisting on that one single product, completely ignoring what I was showing them.

When I said it was already in my checked bag, I was told to “go and bring it”, even though my luggage had already been loaded and was on its way to the aircraft. That’s not just absurd it’s impossible.

Then, unbelievably, I was threatened with a false customs declaration simply for telling the truth. I felt humiliated, intimidated, and treated like a criminal for following the rules.

This is not customer service it’s harassment and intimidation. The process at Frankfurt Airport is chaotic, hostile, and deeply unprofessional. No traveler should ever be treated this way.

Germany needs to fix this broken tax-free system before more innocent travelers go through the same nightmare.

Angela Strobelt

2025-08-04

Google

Be aware that they charge a huge fee for tax refunds paid in cash. But won’t tell you ahead!